Use our services safely
Compromised credentials
If you suspect that the credentials you use to access Vastuu Group’s services have been
compromised, please have them disabled immediately by contacting Vastuu Group’s
customer service either by emailing to customerservice(at)vastuugroup.fi or by calling +358
600 301 339 (Mon-Fri 8:00-16:00, €0,99/min + service charge).
Please include the word urgent in the subject line of your email message.
Customer service
Our customer service offers support based on customer service requests made by your
company by phone, by email, or through the chat feature.
Our customer service does not need and never requests the following information or
measures from you:
- to disclose or send any passwords or PIN codes related to the user accounts of
Vastuu Group’s services - to disclose or send any bank/credit card details or online banking credentials by
email, by phone, or through social media - to disclose online banking credentials
- to disclose usernames or passwords to email accounts, social media accounts, or
smart phone user accounts - to permit the user’s computer or mobile phone to be accessed through a remote connection
- to install any programmes on the user
Invoices and payments
Invoices and payment reminders related to invoices will always be sent to corporate
customers by using the invoicing address and other contact information linked with the
company account. You can check your company’s the valid invoicing and contact details by
signing in into your company account.
In all invoices that are sent by Vastuu Group, the specified recipient is always Vastuu Services Oy and the account is Nordea FI96 1228 3000 0047 45 (NDEAFIHH). If the invoice
is not paid despite a payment reminder, Vastuu Group will transfer the invoice to debt
collection. Ropo Capital will be responsible for the debt collection process.
Our service sales
Our services are principally aimed at corporate clients. Our services can be subscribed to
directly through our website. The telephone marketing of our services is conducted by our
own staff and our cooperation partners. Our salespersons will always introduce themselves
by stating their name and the company’s name. You can ensure that the person who called
you is employed by Vastuu Group by calling them through Vastuu Group’s telephone
switchboard. Alternatively, you can request that the salesperson proves their identity
electronically through the SignSpace service.
For additional information on how to protect yourself against phishing emails and
online scams, see the following links:
Police https://poliisi.fi/en/cybercrime
The Consumers' Union of Finland (in Finnish) https://huijausinfo.fi
National Cyber Security Centre Guides for individuals and companies https://
www.kyberturvallisuuskeskus.fi/en/ncsc-news/instructions-and-guides
Finnish Tax Administration, Grey economy and economic crime https://www.vero.fi/en/greyeconomy-crime/