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  1. Help Center Vastuu Group
  2. Reliable Partner

Reliable Partner

Instructions for joining the service, updating the Reliable Partner report and frequently asked questions.

Reliable Partner

  • Updating the Reliable Partner report
  • The Reliable Partner logo
  • Joining the Reliable Partner service

Reliable Partner report

  • The symbols on the Reliable Partner report

Reliable Partner FAQ

  • Where should I send the certificates?
  • Why does the “Selvitettävää”, or “Investigate”, notification go to my clients?
  • What should I do if my company’s Business ID or name changes?
  • I have sent you certificates via email/mail. How soon will the information appear on my report?
  • Why can I no longer see the liability insurance on my report?
  • How old may certificates be?
See all 8 articles

FAQ Reliable Partner report

  • What does the “OK” symbol mean?
  • What should I do if my company report includes the “Tietoja odotetaan”, or “Incomplete”, symbol?
  • What should I do if the “Huomioi”, or “Attention”, symbol is on my company report?
  • What should I do if my company report includes the Investigate symbol (Selvitä)?
  • Can I have an advance notification about a report that is about to change to “Selvitettävää”, or “Investigate”, status?
  • Why does my report have a STOP symbol?

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